FAQ ?
Frequently Asked Questions ?


Q - When was the company established
A - 1984

Q - How long has the web site been established
A - Since late 1999

Q - I wish to order more than one of the same item will I receive a discount
A - Orders of three or more of the same item will qualify for a discount off the goods and the postage costs.
Discounted orders must be made by telephone and cannot be made online.
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Q - I wish to order several different items will I receive a discount
A - Orders over 250.00 qualify for an additional discount off the goods and the postage costs. Discounted orders must be made by telephone and cannot be made online.
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Q - I live outside the UK can I order online
A - No.

Q - I live outside the UK can I order by telephone
A - Yes, any order request for delivery outside the UK will be considered on an individual basis. Delivery rates will be more expensive than the UK rates quoted on the web site and delivery time scales will also be longer. We do not guarantee to accept orders from customers that live outside of the UK.

Q - Can I have my goods delivered to a different addres
A - Yes, you can have the goods delivered to a different address but you must fill in the address the Credit or Debit card is registered to first when filling in the order form. An alternative delivery address form will then be displayed. The delivery address must be one that is within the UK and can be a private home or commercial work address.

Q - Will my delivery have to be signed for
A - Yes.

Q - How long will my order take to arrive
A - At the checkout you will be given the choice of 1-3, 1-5 or 1-7 working days for delivery of your order. This is working days from cleared payment and does not include the day your order is submitted, weekends or bank holidays.
Guaranteed next working day delivery is available on selected items at extra cost and does not included the day the order was placed.
Please telephone customer services for a quote.
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Q - Can you deliver my goods the next working day
A - Yes, telephone customer services for a next day delivery charge quote.
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Q - How can payment be made
A - Mastercard
Visa
Visa Delta
Visa Eletron
Solo
Switch
Maestro
Credit Card
Debit Card
Cheque - Cleared payment required prior to dispatch of goods
Cash - Leicestershire only

Q - Can I pay by cash
A - Yes, but only for delivery to a delivery address in the Leicestershire area.

Q - Can I pay by American Express
A - No, not at present.

Q - Can I pay by credit agreement
A - No, not at present.

Q - Will I receive any special offers from you
A - No, unless you specifically ask us to mail special offers to you.

Q - Do you sell, give or allow anyone else to see my personal details
A - No.

Q - Are the goods on offer new
A - Yes, we don't sell display models, seconds, bankrupt stock, refurbished, reconditioned, managers specials or returns passed off as new. Everything is simply as advertised. Brand New.

Q - Is my purchase guaranteed
A - Yes, comprehensive details given by each product on offer.

Q - Do you recommend extended guarantees
A - No.

Q - Can I purchase an extended guarantees
A - Yes.

Q - Are Extended Guarantees value for money
A - Appliancehome Limited won't insist or recommend you purchase a colourful piece of expensive paper called an extended guarantee. In many cases these guarantee contracts are worth no more than your consumer rights under the sale of goods act, which you are entitled to and are free.
Companies have become obsessed with these contracts as a way of generating extra profits at the expense of you the customer. In reality suggesting that the products that they sell are not up to the job or will require very expensive repairs in a short period of time is hardly the best way to recommend the purchase of a product. If you request a product with a poor history with regard to quality or service from us, even if we could supply the product to you we simply won't.
Quality manufactures such as Corby offer a comprehensive 3-year guarantee on all its product range as standard, free. Dyson and Micromark have included a minimum 2-year guarantee on most of their products for many years now. Hotpoint offer a free 5-year parts guarantee on most of its products without you purchasing an extended guarantee.
All facts that most retailers refuse to tell the customer about because they wish you to purchase an extended guarantee from them.
The consumers association and trading standards are investigating the hard sell of these contracts.

Q - What is the guarantee terms and conditions.
A - Our Product Quality Guarantee's If your purchase should develop a fault within 28 days of purchase we will repair, replace or refund it, terms and conditions apply. Your purchase should be in as new condition with the original packaging and accessories still in tact. Some products such as shavers are exempt from our replacement or refund guarantee due to hygiene reasons. Goods not used in accordance with the manufactures instructions or for commercial use are excluded. Your statutory consumer rights are not affected.

Q - Can I exchange the goods ordered
A - Appliancehome Limited is confident that you will be happy with your purchase. Our gift exchange policy offers you the additional benefit that if your purchase is unopened, and you wish to exchange it within 7 days simply return it to us at your own cost with the original receipt and we will exchange it or refund your money, terms and conditions apply. Special order goods and spare parts are exempt from our gift exchange guarantee. Refunds will not include the delivery costs to deliver the goods to you or return delivery charges. Some items such as software and special ordered goods are exempt from the gift exchange guarantee.

Q - Can I order a spare part
A - Yes, telephone us for price and availability.
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Q - My purchase requires batteries are the batteries include
A - No, unless it says in the features list for your product that the batteries are included.

Q - The model I require is not shown on the web site
A - Not every product in stock at Appliancehome Limited or available to you from us is featured on the web site. If your required product is not featured on the web site then please contact us with what you require and we will try to help!
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Q - If I order online are my details secure
A - Yes, all your details are fully encrypted, look for the closed padlock in the bottom right of your screen indicating that the information is both secure and encrypted. Look in the internet explorer address bar and you will see "HTTPS" displayed the S meaning secure connection.

Q - What is the registered company number
A - 04512777

Q - Where is the company registered
A - Registered in England and Wales at Companies House, London

Q - Who is the Managing Director
A - Mr Martin Cartwright

Q - How do I contact you
Telephone: 0116 2874500
Mobile Telephone: 07850 707050
Skype: appliancehome
MSN Messenger: newelectricals@hotmail.com
E-mail: sales@newelectricals.co.uk

Write To - Company Address
Appliancehome Limited
Maverick House
10 Pine Tree Avenue
Groby
Leicester
UK
LE6 0EQ

Appliancehome Limited
We hope you enjoy your visit to our online showroom today.



http://www.newelectricals.co.uk