Unfair Terms And Conditions
Appliancehome Limited subscribes to the unfair terms and conditions act. We do not like unfair terms and conditions imposed on us, and we will not apply these to you. All our terms and conditions are reasonable and fair. If you feel any of our terms are unfair then please e-mail us and we will consider your points raised.
Product Names And Numbers
Manufactures names, numbers and pictures used for reference purposes only.
Specifications And Descriptions
Specifications and product descriptions correct at time of going to press but subject to alteration or amendment without notice. Appliancehome Limited take great effort to give the most up-to date information on product types and descriptions but due to the fast way in which our industry changes its product line up we cannot guarantee in all case's that this information is correct. If you wish a product to have a particular feature then please check with customer services before ordering the product that this feature is still present on the item ordered.
Installation And Re-cycling Of Old Appliance
Installation and re-cycling of any appliance is always chargeable extra and available on request. Due to new Government legislation re-cycling of old refrigeration products is not available.
Company Logo And Name
Company Logo and name is Copyright of Appliancehome Limited 1984-2007
All rights reserved.
Products
Products shown are available subject to availability. Products may be removed or deleted from the web site without notice. Some products shown are special order only and once ordered can not be cancelled or returned unless faulty.
Prices
Prices displayed are the total for the product shown. Prices shown do not include delivery charges, which are chargeable extra. Postage and packaging charges are for mainland UK only, which does not include Northern Ireland, Channel Islands or the Isle of Man. International and worldwide rates available on request. Prices are correct at time of publishing but are subject to alteration without notice.
Delivery
All goods will be delivered within your chosen time scale selected when ordering subject to availability of the product. Postage and packaging charges are for mainland UK only that does not include Northern Ireland, Channel Islands or the Isle of Man. The chosen delivery time scale in days is working days from cleared payment and does not include the day of ordering, weekends or bank holidays. Compensation for late delivery will not be payable so long as we have dispatched the goods as promised and on the service you have paid for.
Loss Of Goods Dispatched And Not Received
We take out full insurance cover to cover the refund or replacement costs of the goods dispatched to you in the event of loss or damage of your ordered goods in transit. If the goods are lost or damaged in transit to you we will claim compensation under the carriage of goods act insurance cover obtained with our couriers to cover your loss or damage. Your refund or replacement will only be made upon successful implementation of the insurance claim. We will process this claim on your behalf without any charge to you upon notification of non-delivery or damage of the goods received.
Damaged Goods
You must notify us within 48 hours of receiving delivery of the goods the fact that they are damaged and what damage they have sub-stained. The notification must be in writing by either the methods listed below.
Letter to Appliancehome Limited head office
Appliancehome Limited
Maverick House
10 Pine Tree Avenue
Groby
Leicester
LE6 0EQ
E-mail To damagedgoods@newelectricals.co.uk
Claims not made in writing or made after 48 hours of delivery date for damage will be rejected.
Payment
Payment is required before dispatch of the goods. All goods remain the property of Appliancehome Limited until full, cleared payment is received.
Payment Methods
We accept payment by the methods shown below.
Cheque (payable to Appliancehome Limited)
Postal Order (payable to Appliancehome Limited)
Mastercard
Access
Visa
Delta
Electron
Maestro
Solo
Switch
Debit Card
Credit Card
Credit
We do not offer credit facilities at present.
Order Details
When placing an order you will get a confirmation e-mail of what you submitted in your order almost immediately. This is not a guarantee that we have received your order but a copy of the order information you have submitted to us. This notification is out of courtesy and is not a contract of supply of the goods by either you the customer or us the company. This notification is not required in the event of a refund or guarantee claim. This notification is not a guarantee that we have the products in stock or available to you at the shown price. We will contact you to confirm the price, stock availability and delivery time scale for your order submitted. Our aim is to make the product available to you at the price shown and within the time scales for delivery on offer but this is not always possible for various reasons. If we cannot complete your order an explanation will be made available to you as to why not but this explanation is non-negotiable under any circumstances. Once agreed, this then becomes a contract of supply between you the customer and us the company. The contract terms will not change once agreed except if legislation changes by the government with relation to Tax's or VAT. Shortly after we receive your order a e-mail will be sent to you with the subject of "Appliancehome Limited Order Confirmation And Delivery Details" setting out the order total and delivery details in full.
Right To Cancel
You have the right to cancel the order at any time before the contract is agreed without explanation or penalty. You also have the right to cancel your order within seven days of the date of the delivery of the goods and return the goods supplied to us at your own cost for a full refund. Certain goods such as shavers for hygiene reasons are exempt from our right to cancel policy once the hygiene seal has been broken either used or not. You must notify us in writing during the refund period of your intention to cancel the order by either of the methods listed below.
Letter To Appliancehome Limited head office
Appliancehome Limited
Maverick House
10 Pine Tree Avenue
Groby
Leicester
LE6 0EQ
E-mail To ordercancellation@newelectricals.co.uk
Telephone calls to customer services to cancel an order are not acceptable without being backed up in writing by either method above.
Returned Goods
Returned goods supplied for refund must be returned to Appliancehome Limited head office at your own expense within 10 days of our receiving your notice to cancel the order. Should you wish us to arrange collection of the goods we will do this for you but deduct the return postage costs from your refund. Returned goods must be in the original condition with all packaging intact and in original supplied condition. All accessories instructions and supplied free gifts where appropriate must also be returned. Goods returned without conforming to the above will not be refunded and only returned to you upon payment of the relevant delivery costs to return the goods back to you. Certain products such as shavers will be supplied sealed for health and safety hygiene reasons, and once the seal is broken cannot be refunded or returned unless faulty. These goods if faulty will be repaired or replaced while under the guarantee period but not refunded. Returned goods presented with the above conditions met will receive a refund of the goods within 14 days of the goods being returned.
Refund Payments
Refunds where appropriate will be returned in the same form as received by us for payment of the goods. Credit or Debit card refunds can only be made back to the orginal card used for payment of the goods.
Guarantee
All new appliance products supplied are guaranteed for a minimum period of 12 months following the date of delivery. Spare parts are guaranteed for 6 months from the date of delivery. Many products have longer guarantee terms, individual details are shown alongside each product on the web site.
Your Details And Use Of Your Details Privacy Statement
Your details are only used for the purpose of supply of the goods and delivery of the goods to your submitted address. We do not sell, give, or allow any one from outside the company to use or view any of the details submitted. We will take all reasonable precautions to keep your details safe and secure. In the case of credit card details submitted for payment are received on our secure server, which can only be viewed by our company and are encrypted using secure SSL encryption software.
Promotions And Special Offers
Your details will not be used for mailing of any special offers at any time unless you specifically ask to be mailed by us.
Order Information
In submitting an order we request information from you that must be supplied to complete the order. Information such as name, delivery address, e-mail address and payment details, such as credit card numbers and expiry date is used for invoicing purposes only to complete the customers order requirements. If we have trouble processing the order then this information is used to get in touch with you the customer. As we may use your submitted e-mail address for this purpose then please do not use an employers mail address unless you have permission to do so. Appliancehome Limited cannot be held responsible or liable for any problems that arise by us sending information to a mail address, or by contacting you on a submitted telephone number that you have sent details of when not allowed to do so.
Cookies
A cookie is a piece of data stored on the users hard drive that contains information about the user. Appliancehome Limited use cookies only to aid you the customer in that once you have entered your details into the order form then you will not if you accept the prompt have to re-enter your details to submit another order if made within 31 days of the last order. A cookie also remembers your last shopping basket so you do not have to re-enter the information. This information is again lost if you do not return within 31 days or you have selected not to restore it once prompted. Our cookies do not search your browsing habits and are only used to aid and speed up your visit to our web site.
Links
From time to time the Appliancehome Limited web site may link to other web sites. Please be aware that we at Appliancehome Limited are not responsible for the privacy practices or terms and conditions of these web sites. The privacy and terms and conditions listed here relate only to the Appliancehome Limited Company and the Appliancehome & Newelectricals web site.
Security
The Appliancehome Limited company and Newelectricals web site takes every reasonable precaution to protect your information. When you submit sensitive information such as credit card details via the web site, your information is protected both online and offline. We use secure encryption software known in the industry as - SSL. While on a secure page such as the order form, the padlock icon on the bottom of your Web Browser window such as Microsoft Internet Explorer or Netscape Navigator will become locked, as opposed to unlocked, or open when you are just surfing to indicate that the information has been encrypted. All our customers information both sensitive and not is restricted in our offices. Only employees who need this information to perform a required task such as dispatch of the goods will have access to the information. Only information relating to a particular job is made available to complete that particular job. Dispatch has only dispatch details available and not payment details, as this information is not required for completing the dispatch job.
Web Site Maintenance And Updates
Appliancehome Limited has to from time to time update the web site and carry out maintenance to the web site. No liability or compensation is available as a result of you not being able to complete an order or use a service supplied during these times. Appliancehome Limited will keep maintenance times to the minimum and try to make them at quieter periods of the day.
Spare Parts
Suitably trained persons should only fit spare parts with the appliance disconnected from the mains. Once fitted suitable earth-monitoring equipment should be used to determine the suitability of the earth of the appliance. Appliancehome Limited or Newelectricals can accept no liability for the fitting of any spare parts not fitted by our own engineers. Spare parts supplied will not be refunded in the event of them becoming faulty just replaced for the same parts free of charge within the guarantee period. Spare parts obtained incorrectly or not required for any reason will not be credited or refunded. Some parts are available on a special order basis and once ordered cannot be cancelled or returned unless faulty.
Gas Appliance Spare Parts
Any supplied gas appliance spare parts are subject to the spare parts terms and conditions and must only be fitted by a Corgi registered plumber.
Supplementation Of Information
In order for Appliancehome Limited to properly complete its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd parties.
Changes To Terms And Conditions Of Business
We reserve the right to amend these terms and conditions of business at any time without notice. Your order will be subject to the terms and conditions applicable on the order date of which you have the right should you wish to - to print the terms of business applicable at the time of order.
Pictures And Descriptions Contained On The Web Site
All the information supplied by Appliancehome Limited and on the Newelectricals web site is subject to copyright law.
None of the information contained on the web site may be reproduced in any away either in printed or electronic format without first obtaining written consent from Appliancehome Limited
The web site informastion and images are Copyright of Appliancehome Limited 1984-2007
All rights reserved.
Unauthorised copying or use of this web site will result in prosecution.
Complaints
Any complaints regarding the goods supplied or service received should be made to our Head Office Address.
Appliancehome Limited
Maverick House
10 Pine Tree Avenue
Groby
Leicester
LE6 0EQ
Or by e-mail to complaints@newelectricals.co.uk
Any complaints received will be responded to within 48 hours during the working week not including weekends or bank holidays.
Consumer Rights
These terms and conditions of business do not affect your statutory consumer rights.
Law
This web site is conducted and subject to English law.
Web Site
Copyright of Appliancehome Limited 1984-2007
Al rights reserved.
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